Returns & order help

Something off with your order? We’re here to help. It’s still us vs. the wall.

Contact us

Email support@knotagang.com with your order reference and the email address you used at checkout. Tell us what happened so we can find the right next step.

Damaged, faulty, or incorrect items

Please contact us as soon as you notice a problem, within 30 days of delivery, so we can investigate it with our print partner. If possible, include clear photos of the shirt and the problem. A photo of the size tag helps with an incorrect size or item; packaging photos help with delivery damage.

We’ll review the details and help arrange a replacement or refund for a confirmed defect, print error, or incorrect item. You don’t need to send the shirt back unless we ask you to.

Size choices and changes of mind

Each shirt is printed for your order. We don’t accept returns or exchanges for a change of mind, or if the size or color you selected doesn’t suit you. Check the size guide on the product page before ordering; laying a favorite tee flat and comparing measurements is a good place to start.

If the size or item you receive is different from what you ordered, contact us using the damaged, faulty, or incorrect item process above. That’s an order problem, and we’ll help.

Cancellations and order changes

Email us as soon as possible if you need to cancel an order or correct its details. Paid orders are sent to our print partner promptly, so there is no guaranteed cancellation or change window. We’ll check whether the request can still be made and confirm the outcome with you. Once production has started, cancellation or changes may no longer be possible.

If we confirm that your order has been cancelled, we’ll promptly refund the cancelled items and any related refundable tax and shipping charges to the original payment method. A full order cancellation includes the original shipping charge.

Delivery problems

If tracking has stopped moving, your package hasn’t arrived, or an item is missing, contact us with your order reference. We’ll investigate with our print and shipping partners.

If we cannot ship within the timeframe stated when you ordered, or within 30 days if no shipment timeframe was stated, we’ll contact you about the delay and offer the choice to wait or cancel for a prompt refund. If we cannot fulfill your order, we’ll cancel it and refund you.

Refunds

We issue refunds to your original payment method within 2 business days of approval. Once we issue your refund, it typically takes another 5–10 business days to appear in your account, depending on your bank or payment provider.

If your refund hasn’t appeared after 10 business days from when it was issued, contact us with your order reference so we can help track it down.

These policies do not limit any rights you have under applicable law.